Independent consumer help · not affiliated with any company
Need a refund letter that gets taken seriously?
Copy-ready refund request letter template for any company, with tips on proof, deadlines and what to do if they refuse.
Talk to an independent advocate
Not company support. We are an independent consumer-help service.
📞 Call an AskRefund advocateIndependent service, not affiliated with any company · Talk to a real person · +1-833-750-0800WhatsAppRequest a callback
Mon–Fri 9am–6pm ET. A real person handles the calls, emails and paperwork for you. Free guides are always free.
Or follow the free steps below ↓
Free steps
- Gather the facts: order or account number, dates, amounts and what went wrong.
- Use the letter below. Be specific, polite and set a clear deadline (10–14 days).
- Send it in writing and keep a copy. Email is fine; certified mail is stronger.
- If there's no reply by the deadline, escalate to your card issuer, the BBB or your state attorney general.
Free letter you can copy
Dear [COMPANY], I am requesting a refund of [AMOUNT] for [ORDER/ACCOUNT NUMBER], charged on [DATE]. The reason is: [REASON]. Please process the refund to my original payment method and reply in writing within 14 days. Thank you, [YOUR NAME].
Replace the highlighted fill-in fields with your details. Send it yourself from your own email or by mail.
What an independent advocate does (and doesn't)
- Does: reviews your situation, writes a tailored letter, tells you exactly what to send and say, and plans next steps if the company stalls.
- Doesn't: pretend to be the company, log in to your accounts, ask for passwords or card numbers, give legal advice or guarantee a refund.
Pricing
Free
$0
- Step-by-step cancellation guides
- Copy-ready refund and cancellation letters
- Escalation routes (card issuer, BBB, state AG, FTC, CFPB)
Standard phone help
$49 flat
- One company, one issue
- A cancellation or refund letter tailored to your case
- A guided call: we walk you through what to say and send
Complex case
$99 flat
- Disputes, escalations and repeated refusals
- Several companies or charges
- Escalation letters and complaint filings you submit yourself
- The fee is agreed with you before any work starts. No surprise charges.
- Calling us to ask questions is free. You only pay if you choose paid help.
- We never ask for passwords, one-time codes, PINs or full card numbers.
- We do not guarantee a refund. The fee pays for help and letters, not an outcome.
- Phone help is provided by Webdecorum, an independent non-lawyer consumer-help agency. It is not legal advice.
Request a callback
FAQ
- Are you the company I'm trying to cancel?
- No. AskRefund is an independent service run by Webdecorum. We are not affiliated with any company. For official support, use the company's own website or app.
- Do I need to give you my password?
- Never. We never ask for passwords, one-time codes, PINs or full card numbers.
- Is this legal advice?
- No. We are not a law firm. For legal advice, consult a licensed attorney.
- What does it cost?
- Guides and letters are free. Optional phone help is $49 (standard) or $99 (complex), agreed before any work starts.
- Can I do it myself for free?
- Yes. Everything on this page is free to use, and official free routes include the FTC, the CFPB (financial products) and your state attorney general.