Independent consumer help · not affiliated with any company

Still being charged after you cancelled?

What to do when a company keeps charging you after you cancelled: proof, a refund letter, card disputes and complaints. Free guide.

Or follow the free steps below ↓

Free steps

1. Find your cancellation proof: a confirmation email, screenshot, letter or certified-mail receipt.
2. Send a written refund demand listing every charge after your cancellation date.
3. Ask your card issuer about disputing charges made after cancellation, ideally within 60 days of the statement.
4. Keep a timeline. It helps with BBB, state attorney general and CFPB complaints.

Free letter you can copy

I cancelled my account on [DATE] (proof attached), but I was charged [AMOUNT] on [DATE(S)]. These charges were not authorised. Please refund them in full and confirm that no further charges will be made.

Replace the highlighted fill-in fields with your details. Send it yourself from your own email or by mail.

What an independent advocate does (and doesn't)

• Does: reviews your situation, writes a tailored letter, tells you exactly what to send and say, and plans next steps if the company stalls.
• Doesn't: pretend to be the company, log in to your accounts, ask for passwords or card numbers, give legal advice or guarantee a refund.

Pricing

• The fee is agreed with you before any work starts. No surprise charges.
• Calling us to ask questions is free. You only pay if you choose paid help.
• We never ask for passwords, one-time codes, PINs or full card numbers.
• We do not guarantee a refund. The fee pays for help and letters, not an outcome.
• Phone help is provided by Webdecorum, an independent non-lawyer consumer-help agency. It is not legal advice.

Request a callback

Your name Phone (US) Email (optional) Which company is it about? What happened? (one or two lines) Best time to call (ET)Morning (9–12)Afternoon (12–3)Late afternoon (3–6)

Do not include passwords, one-time codes, PINs, card numbers or account logins. We will never ask for them.

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FAQ

Are you the company I'm trying to cancel?

No. AskRefund is an independent service run by Webdecorum. We are not affiliated with any company. For official support, use the company's own website or app.

Do I need to give you my password?

Never. We never ask for passwords, one-time codes, PINs or full card numbers.

Is this legal advice?

No. We are not a law firm. For legal advice, consult a licensed attorney.

What does it cost?

Guides and letters are free. Optional phone help is $49 (standard) or $99 (complex), agreed before any work starts.

Can I do it myself for free?

Yes. Everything on this page is free to use, and official free routes include the FTC, the CFPB (financial products) and your state attorney general.