Terms of Service

Last updated: 15 October 2026

DRAFT for founder review. Replace all [PLACEHOLDERS] and have an qualified attorney review this page before launch.

1. Who we are

AskRefund ("we", "us") is operated by [LEGAL ENTITY NAME], [REGISTERED ADDRESS]. Contact: hello@askrefund.com.

2. What we do (and don't)

We provide a self-help tool that drafts refund, cancellation and complaint letters and general guidance based on the answers you give. We are not a law firm and do not give legal advice. We do not represent you before any company, regulator, court or commission. You decide whether to send a letter and you send it yourself.

3. No guarantee of outcome

We cannot promise that a company will reply, refund you, or that any complaint will succeed. Information about companies, helplines, portals and laws may be incomplete or out of date. Items marked "verify" have not been confirmed. Always check official sources.

4. Your responsibilities

• Give accurate information. Do not use the service to make false or misleading claims.
• Review every letter before sending and fill in all placeholders.
• Do not submit passwords, OTPs, full card numbers or other people's personal data.

5. Free service

Our guides and letter templates are currently free to use. If paid services are introduced later, the terms will be updated and you will see any charge before you agree to it.

7. Intellectual property

The letters we generate for you are yours to use. The site, design and database remain ours. Company names and logos belong to their owners; we are not affiliated with or endorsed by them.

8. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss, or for outcomes of letters you send. Our total liability for any claim is limited to the fee you paid for the relevant pack. [ADVOCATE TO REVIEW]

9. Human agency referrals

If you ask us to refer your case to a partner agency, they are independent of us and will explain any fees to you before you agree. We share your details only with your consent.

10. Governing law

These terms are governed by the laws of [STATE / COUNTRY]. Courts at [CITY] have jurisdiction, subject to any rights you have as a consumer.

11. Grievance officer

[NAME], [EMAIL], [ADDRESS]. We aim to acknowledge complaints within [48 hours] and resolve them within [timeline: confirm with advocate].