Cancel subscriptions and get refunds in United Kingdom

Escalation ladder in United Kingdom

1. Company complaints team (written). Use the provider's formal complaints process and keep the reference number. Providers commonly have a stated time to respond, after which you may go to an ombudsman or ADR scheme [VERIFY]. (verify)
2. Communications Ombudsman / ADR scheme (telecom, broadband, TV). Find which approved ADR scheme your provider uses (for example Ombudsman Services or CISAS) on Ofcom's site [VERIFY] and file there. (verify)
3. Ofcom. Read Ofcom's consumer guidance on contracts, switching and complaints, and quote the relevant rule in your letter [VERIFY]. (verify)
4. Consumer Rights Act 2015 / Consumer Contracts Regulations. Cite the relevant rights (for example cancellation rights for distance contracts and service standards) and ask the company to respond in writing [VERIFY applicability]. (verify)
5. Card claims: Consumer Credit Act s75 / chargeback. Ask your card provider about a Section 75 claim (credit card purchases within its limits) or a chargeback. Time limits apply [VERIFY]. (verify)
6. Citizens Advice consumer service. Use Citizens Advice's official consumer helpline or online form for advice and referral to Trading Standards [VERIFY]. (verify)