Cancel subscriptions and get refunds in Canada

Escalation ladder in Canada

1. Company customer support (written). Use the official channel and keep a reference number. For telecom, ask for the company's formal complaints process. (verify)
2. CCTS (Commission for Complaints for Telecom-television Services). File with the CCTS via its official site once you have gone through the provider [VERIFY eligibility and time limits]. (verify)
3. CRTC (Canadian Radio-television and Telecommunications Commission). Read the Wireless Code and cite the relevant provision in your letter [VERIFY]. (verify)
4. Provincial consumer protection office. Find your province's consumer protection office on its official site and file a complaint [VERIFY for your province]. (verify)
5. Card issuer dispute (chargeback). Contact your card issuer with proof of cancellation. Time limits apply. (verify)