Cancel subscriptions and get refunds in Australia
Guides, letter templates and the Australia escalation ladder for hard-to-cancel services.
Optus (Australia)
Escalation ladder in Australia
- Company customer support (written). Use the official channel and keep a reference number; for telecom ask for the formal complaints process. (verify)
- Telecommunications Industry Ombudsman (TIO). Lodge a complaint with the TIO on its official site if the provider has not resolved it [VERIFY eligibility]. (verify)
- ACCC / Australian Consumer Law. Read the ACCC's consumer-guarantee guidance and cite the relevant right in your letter [VERIFY]. (verify)
- State or territory fair trading office. Lodge a complaint with your state or territory consumer affairs / fair trading office [VERIFY for your state]. (verify)
- Card issuer dispute (chargeback). Contact your card issuer with proof of cancellation. Time limits apply. (verify)
Not legal advice. AskRefund is a self-help drafting tool, not a law firm. Nothing here is legal advice, and we do not represent you or guarantee any outcome. Company details are marked 'verify' until we confirm them: always check the company's official website before you act.