Cancel Rogers (Canada) and dispute fees or get a refund

How to ask Rogers (Canada) for a refund or fee review

1. Get your latest bill and contract or plan terms, and note exactly which charge you dispute.
2. Ask for an itemised final bill and how any early termination fee or device balance was calculated.
3. Write to the provider's formal complaints channel with one clear request (waive, reduce or credit) and a reasonable deadline such as 14 days.
4. If the answer is unsatisfactory, ask for a written 'final response' and note the date.
5. Then use the next steps in your country's ladder below, starting with CCTS (Commission for Complaints for Telecom-television Services).

These steps are generic guidance and are marked verify: Rogers (Canada)'s screens and policies can change.

Tips and common pitfalls

Ready-to-copy letter

Subject: Cancellation and early termination fee dispute: account [Account number]

[Date]

To: Rogers (Canada) Customer Relations, [Address or official complaints email]

Subject: Cancellation of service and dispute of early termination / final bill charges, account [Account number]

Dear Rogers (Canada),

I am writing to cancel the service on the account below and to dispute certain charges.

Account holder: [Your full name]
Account number: [Account number]
Service / number: [phone number or service address]
Contract or plan start date: [Start date]
Contract end date (as I understand it): [End date]
Charge I am disputing: [Fee name and amount, e.g. early termination fee, device balance, equipment fee]
Reason: [e.g. repeated service outages on [dates]; price increase on [date]; I moved to an area without service; the fee was not explained when I signed up]

I request that you:
1. Cancel the service effective [Date], and confirm this in writing.
2. Provide an itemised final bill, including how each fee and any device balance was calculated.
3. Waive or reduce the disputed charge of [amount], or explain in writing the contract term you rely on.
4. Confirm how and when to return any equipment, and that no equipment fee applies if I return it by [Date].
5. [If you want to keep your number: confirm the process to transfer my number to another provider before the account closes.]

I have the following evidence: [bills, contract pages, outage reports, chat or call reference numbers].

If I do not receive a written reply within [14] days, I may take the matter further, including to CCTS (Commission for Complaints for Telecom-television Services) and my card issuer or bank. I would prefer to settle this directly with you.

Sincerely,
[Your full name]
[Your address / email / phone]

Ready-to-copy email

Subject: Refund request: [amount], [Account email or ID]

Hello Rogers (Canada) team,

I would like a refund of [amount] charged on [charge date]. [One sentence on why.]

Name: [Your full name]
Account / member ID / order number: [Account email or ID]
Payment method: [card ending 1234 / App Store / PayPal]

Please refund [amount] to the original payment method and confirm in writing within 7 days. I have attached [proof].

Thank you,
[Your full name]
[Phone / email]

Variables to fill in

Deadlines to keep

Evidence checklist

Commonly known about Rogers (Canada)

• Canadian wireless providers are subject to the CRTC Wireless Code, which covers contract terms and device-related cancellation fees; confirm current details on the CRTC website. (verify)
• Complaints that your provider cannot resolve may go to the Commission for Complaints for Telecom-television Services (CCTS). (verify)

What we have checked about Rogers (Canada)

• Refund policy: Credits, refunds and early termination charges depend on your contract, device payment agreement and local rules. Check your bill and current terms before you write. (verify)
• Billing methods commonly used: card, bank account (direct debit), bill (verify)
• Common problems people report: Early termination fee dispute; Device balance due on cancellation; Charged after service ended; Equipment return fees; Retention calls instead of cancellation
• Good to know: Plans, device payment agreements and equipment are often separate, so cancelling one part may not end the others. (verify)
• Official contact details: not yet verified here. Use the help page on Rogers (Canada)'s own website or your contract.

If it is not fixed: escalation ladder for Canada

1. Company customer support (written). Use the official channel and keep a reference number. For telecom, ask for the company's formal complaints process. (verify)
2. CCTS (Commission for Complaints for Telecom-television Services). File with the CCTS via its official site once you have gone through the provider [VERIFY eligibility and time limits]. (verify)
3. CRTC (Canadian Radio-television and Telecommunications Commission). Read the Wireless Code and cite the relevant provision in your letter [VERIFY]. (verify)
4. Provincial consumer protection office. Find your province's consumer protection office on its official site and file a complaint [VERIFY for your province]. (verify)
5. Card issuer dispute (chargeback). Contact your card issuer with proof of cancellation. Time limits apply. (verify)

Frequently asked questions

More about Rogers (Canada)

• How to cancel Rogers (Canada) service
• Rogers (Canada) cancellation letter and email template
• Hard to cancel Rogers (Canada)? Steps and tips
• Rogers (Canada) refund complaint letter
• Rogers (Canada) charged after cancellation? What to do

Related guides

• All cancel phone, internet and cable services
• All guides for Canada