Independent consumer help · not affiliated with any company

Free trial turned into a paid plan, or an unexpected auto-renewal?

Free steps to cancel, ask the merchant to refund the renewal charge, and understand your card dispute and federal rights. Optional help from an independent advocate who handles the calls and paperwork for you.

Or follow the free steps below ↓

Free steps

1. Cancel now, in the same place you signed up (website account page, app store subscriptions or the provider bill). If the trial has not ended yet, cancel before the end date shown in your sign-up email. Screenshot or save the cancellation confirmation.
2. Check your card and bank statements for every charge from the merchant, including smaller recurring amounts, and note dates and amounts.
3. Ask the merchant in writing to refund the renewal charge. Say when you signed up, that you cancelled (or did not expect the charge), the amount, and ask for a refund to your original payment method within 7–14 days. Many merchants refund a recent unused renewal on request.
4. Dispute the charge with your card issuer if needed. Under the federal Fair Credit Billing Act you can dispute a billing error on a credit card in writing so it reaches the issuer within 60 days after the first statement showing the charge. Debit card and payment-app rules differ, so contact your bank quickly.
5. Know the federal rules. The Restore Online Shoppers' Confidence Act (ROSCA) requires online sellers of negative-option plans (free trials that convert, auto-renewals) to clearly disclose the terms before billing, get your express informed consent, and provide a simple way to stop recurring charges. The FTC enforces ROSCA and its Negative Option Rule.
6. Check your state's law. Many states have their own automatic-renewal laws with disclosure and cancellation requirements. Your state attorney general's website can tell you what applies.
7. Report it. You can report unclear trial or renewal terms to the FTC at reportfraud.ftc.gov or your state attorney general.

Free request you can copy

I signed up for a [free trial / plan] on [DATE]. I was charged [AMOUNT] on [DATE] for a renewal I did not expect, and I have cancelled (confirmation attached). Please refund this charge to my original payment method and confirm in writing within 14 days. If this is not resolved, I will dispute the charge with my card issuer.

Replace the highlighted fill-in fields with your details. Send it yourself from your own account or email.

What an independent advocate does (and doesn't)

• Does: reviews your situation, writes a tailored letter, tells you exactly what to send and say, and plans next steps if the company stalls.
• Doesn't: pretend to be the company, log in to your accounts, ask for passwords or card numbers, give legal advice or guarantee a refund.

Pricing

• The fee is agreed with you before any work starts. No surprise charges.
• Calling us to ask questions is free. You only pay if you choose paid help.
• We never ask for passwords, one-time codes, PINs or full card numbers.
• We do not guarantee a refund. The fee pays for help and letters, not an outcome.
• Phone help is provided by Webdecorum, an independent non-lawyer consumer-help agency. It is not legal advice.

Request a callback

Your name Phone (US) Email (optional) Which company is it about? What happened? (one or two lines) Best time to call (ET)Morning (9–12)Afternoon (12–3)Late afternoon (3–6)

Do not include passwords, one-time codes, PINs, card numbers or account logins. We will never ask for them.

By checking this box and submitting, I agree that Webdecorum and its partner Webdecorum may call and text me at the number above about my request, including with automated technology. Consent is not a condition of any purchase. Message and data rates may apply. Reply STOP to opt out. I agree to the Terms and Privacy Policy. Request my callback

FAQ

Are you the company I'm trying to cancel?

No. AskRefund is an independent service run by Webdecorum. We are not affiliated with any company. For official support, use the company's own website or app.

Do I need to give you my password?

Never. We never ask for passwords, one-time codes, PINs or full card numbers.

Is this legal advice?

No. We are not a law firm. For legal advice, consult a licensed attorney.

What does it cost?

Guides and letters are free. Optional phone help is $49 (standard) or $99 (complex), agreed before any work starts.

Can I do it myself for free?

Yes. Everything on this page is free to use, and official free routes include the FTC, the CFPB (financial products) and your state attorney general.