SonyLIV charged after cancellation? What to do

Last verified: not yet · please check the official site

Written by [PLACEHOLDER: author name] · Edited by [PLACEHOLDER: editor name] · Last reviewed 2026-10-19

If SonyLIV billed you after you cancelled, here is a calm, step-by-step way to get it fixed.

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What to do, step by step

Save proof: your cancellation confirmation, the charge on your statement and the dates of both.
Check how you were billed (card, UPI AutoPay, Google Play, App Store). Cancelling inside the app may not stop billing through a store, partner or bill.
Contact SonyLIV through its official help channel and ask for a refund plus written confirmation of cancellation. Note the ticket number.
If there is no reply in about 7 days, send a written reminder.
If money left your account without your agreement, ask your card issuer or bank how to dispute it and check their time limits.
As a later step, use the ladder below, starting with Company grievance officer.

These steps are generic guidance and are marked verify: SonyLIV's screens and policies can change.

Tips and common pitfalls

Avoid: Cancelling in the app but still being billed through an app store or partner
Avoid: Cancelling on the renewal date itself
Avoid: Screenshots missing, so you cannot prove you cancelled
Avoid: Free trial end date forgotten

Ready-to-copy letter

Refund request: charged after cancellation. Replace every [bracketed] variable.

Subject: Refund request: [amount] charged on [charge date], account [Account email or ID]

[Date]

To: SonyLIV Customer Support, [official support email or address]

Subject: Refund request: [amount], account [Account email or ID]

Dear SonyLIV,

I cancelled on [cancel date] (confirmation attached), but I was charged [amount] on [charge date].

Account holder: [Your full name]
Account email / member ID / order number: [Account email or ID]
Amount to be refunded: [amount]
Payment method: [card ending 1234 / App Store / PayPal / bank account]

I request a full refund of [amount] to my original payment method, and written confirmation that my subscription is cancelled and no further charges will be made. Please respond within 7 days.

I attach: [cancellation confirmation, statement showing the charge, screenshots, previous ticket numbers].

If I do not receive a written reply within [14] days, I may take the matter further, including to my card issuer and to Company grievance officer.

Sincerely,
[Your full name]
[Your address / email / phone]

Ready-to-copy email

Shorter version for the company's email or web form.

Subject: Refund request: charged after cancellation, [Account email or ID]

Hello SonyLIV team,

I cancelled on [cancel date] (confirmation attached) but was charged [amount] on [charge date].

Name: [Your full name]
Account / member ID / order number: [Account email or ID]
Payment method: [card ending 1234 / App Store / PayPal]

Please refund [amount] to the original payment method and confirm in writing within 7 days. I have attached [proof].

Thank you,
[Your full name]
[Phone / email]

Variables to fill in

[Date]	The date you send this
[official support email or address]	Fill in from your own records (delete the line if it does not apply)
[amount]	The exact amount, with currency
[Account email or ID]	Email, member ID or order number on the account
[cancel date]	Date you cancelled or first tried to
[charge date]	Date of the charge on your statement
[Your full name]	Exactly as it appears on your account or contract
[card ending 1234 / App Store / PayPal / bank account]	Fill in from your own records (delete the line if it does not apply)
[14]	Fill in from your own records (delete the line if it does not apply)
[Your address / email / phone]	Contact details registered with the company
[card ending 1234 / App Store / PayPal]	Fill in from your own records (delete the line if it does not apply)
[proof]	Fill in from your own records (delete the line if it does not apply)
[Phone / email]	Your contact details

Deadlines to keep

Send your cancellation: Before the next renewal date (note free-trial end dates)
First follow-up: 7 days after your written request with no reply (our suggestion, not a legal rule)
Escalate: About 14 days after your first written request, move to the next step: Company grievance officer
Card or bank dispute: As soon as an unauthorised or post-cancellation charge appears; issuers set their own time limits (check yours) [VERIFY]
Check statements: For the next two billing cycles after cancelling

These are our recommendations, not legal deadlines.

Evidence checklist

☐ Screenshots of every cancellation or refund screen
☐ Confirmation emails or reference numbers
☐ Bank or card statement showing each charge
☐ Dates, times and channels of every contact, and agent names or IDs
☐ Proof of the plan and price you signed up for
☐ Which billing method was used (card, app store, partner)

What we have checked about SonyLIV

Refund policy: Refund rules for subscriptions differ by plan, billing method and timing. Check the company's current refund or cancellation policy before you write. (verify)
Billing methods commonly used: card, UPI AutoPay, Google Play, App Store (verify)
Common problems people report: Unwanted renewal; Charged after I cancelled; Charged twice
Good to know: Cancellation often takes effect at the end of the current billing period, and billing through an app store or carrier is handled separately from the company. (verify)
Official contact details: not yet verified here. Use the help page on SonyLIV's own website or your contract.

If it is not fixed: escalation ladder for India

Company customer support. Use the official help chat, form or email. Save the ticket number and a copy of everything you send. (verify)
Company grievance officer. Email the grievance officer named on the company's official legal or contact page. Attach your first complaint and proof. (verify)
National Consumer Helpline (NCH / INGRAM). File a grievance on the official consumer helpline portal or call the helpline number. Keep the docket number. (verify)
Consumer Commission (e-Daakhil). File a complaint online with the District/State/National Consumer Commission. Fees and limits apply; ask an advocate or consumer organisation if unsure. (verify)

Frequently asked questions

SonyLIV charged me after I cancelled. What should I do?

Gather proof of cancellation and the charge, check whether you were billed through an app store, mobile bill or UPI AutoPay, and write to SonyLIV asking for a refund and written confirmation of cancellation. Policies change, so confirm on the company's official website.

Can cancelling inside the SonyLIV app fail to stop the charge?

It can, if the subscription is billed by a third party such as an app store or your mobile operator. Check where the charge appears on your statement.

Can I dispute the charge with my bank?

You can ask your bank or card issuer how to dispute it. They set their own time limits, so act quickly. This is separate from writing to SonyLIV.

Is this information about SonyLIV verified?

Not yet. Company-specific details on this page are generic guidance marked "verify", and the last-verified date is shown on the page. Always confirm on SonyLIV's official website before you act.

Is this legal advice?

No. AskRefund provides self-help guidance and letter templates. We are not a law firm and cannot guarantee any outcome.

More about SonyLIV

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Not legal advice. AskRefund is a self-help drafting tool, not a law firm. Nothing here is legal advice, and we do not represent you or guarantee any outcome. Company details are marked 'verify' until we confirm them: always check the company's official website before you act.