24 Hour Fitness charged after cancellation? What to do

What to do, step by step

1. Save proof: your cancellation confirmation, the charge on your statement and the dates of both.
2. Check how you were billed (card, bank draft (direct debit)). Cancelling inside the app may not stop billing through a store, partner or bill.
3. Contact 24 Hour Fitness through its official help channel and ask for a refund plus written confirmation of cancellation. Note the ticket number.
4. If there is no reply in about 7 days, send a written reminder.
5. If money left your account without your agreement, ask your card issuer or bank how to dispute it and check their time limits.
6. As a later step, use the ladder below, starting with Card issuer dispute (chargeback).

These steps are generic guidance and are marked verify: 24 Hour Fitness's screens and policies can change.

Tips and common pitfalls

Ready-to-copy letter

Subject: Refund request: [amount] charged on [charge date], account [Account email or ID]

[Date]

To: 24 Hour Fitness Customer Support, [official support email or address]

Subject: Refund request: [amount], account [Account email or ID]

Dear 24 Hour Fitness,

I cancelled on [cancel date] (confirmation attached), but I was charged [amount] on [charge date].

Account holder: [Your full name]
Account email / member ID / order number: [Account email or ID]
Amount to be refunded: [amount]
Payment method: [card ending 1234 / App Store / PayPal / bank account]

I request a full refund of [amount] to my original payment method, and written confirmation that my membership is cancelled and no further charges will be made. Please respond within 7 days.

I attach: [cancellation confirmation, statement showing the charge, screenshots, previous ticket numbers].

If I do not receive a written reply within [14] days, I may take the matter further, including to my card issuer and to Card issuer dispute (chargeback).

Sincerely,
[Your full name]
[Your address / email / phone]

Ready-to-copy email

Subject: Refund request: charged after cancellation, [Account email or ID]

Hello 24 Hour Fitness team,

I cancelled on [cancel date] (confirmation attached) but was charged [amount] on [charge date].

Name: [Your full name]
Account / member ID / order number: [Account email or ID]
Payment method: [card ending 1234 / App Store / PayPal]

Please refund [amount] to the original payment method and confirm in writing within 7 days. I have attached [proof].

Thank you,
[Your full name]
[Phone / email]

Variables to fill in

Deadlines to keep

Evidence checklist

What we have checked about 24 Hour Fitness

• Refund policy: Refund and cancellation rules depend on your signed agreement, local law and the club. Check the agreement and the company's current policy before you write. (verify)
• Billing methods commonly used: card, bank draft (direct debit) (verify)
• Common problems people report: Cancellation needs a letter or an in-person visit; Charged after I cancelled; Annual or enrolment fees I did not expect; Could not cancel after moving or an injury
• Good to know: Gym contracts and cancellation methods are set by the agreement you signed, and some brands are franchised so rules can differ by club. (verify)
• Official contact details: not yet verified here. Use the help page on 24 Hour Fitness's own website or your contract.

If it is not fixed: escalation ladder for United States

1. Company customer support (written). Use the official channel the contract names (chat, form, email or certified mail). Save ticket numbers and copies of everything. (verify)
2. Card issuer dispute (chargeback). Contact your card issuer, explain and attach proof of cancellation. Card issuers set time limits, so act quickly. In the US, the Fair Credit Billing Act may apply to card billing errors [VERIFY]. (verify)
3. State Attorney General / consumer protection office. Find your state's AG consumer complaint form on its official site. Some states have specific gym-contract and auto-renewal rules [VERIFY for your state]. (verify)
4. FTC (Federal Trade Commission): ReportFraud. File a report on the FTC's official complaint site. The FTC does not usually resolve individual disputes, but reports inform its enforcement. [VERIFY] Status of the FTC 'click-to-cancel' (Negative Option) rule: a federal rule was announced in 2024 and was later challenged in court. Check the FTC's website for what is in force today. Some US states have their own automatic-renewal laws. (verify)
5. Better Business Bureau (BBB). File a complaint on the BBB site. Participation is voluntary for businesses. (verify)
6. CFPB (Consumer Financial Protection Bureau). Submit a complaint on the CFPB's official site against the bank, card issuer or lender. (verify)

Frequently asked questions

More about 24 Hour Fitness

• How to cancel 24 Hour Fitness membership
• Cancel 24 Hour Fitness and get a refund
• 24 Hour Fitness cancellation letter and email template
• Hard to cancel 24 Hour Fitness? Steps and tips
• 24 Hour Fitness refund complaint letter

Related guides

• How to cancel Planet Fitness membership
• How to cancel LA Fitness membership
• How to cancel Anytime Fitness membership
• How to cancel Equinox membership
• How to cancel Gold's Gym membership
• How to cancel Peloton subscription
• All hard-to-cancel gyms and fitness memberships
• All guides for United States